We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse. You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse.
The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 7 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@liveuh2.com.
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.
For items purchased in the sale, UH2 does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.
Shipping costs are not refundable.
Making a return is easy! Here's what you need to do:
1. Within 14 days of receiving your order, send an email to info@liveuh2.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards:We accept major credit and debit cards, including Visa, Mastercard, ad American Express
PayPal:You can use your PayPal account to make purchases on our website for added convenience and security.
Afterpay:With Afterpay, you can buy now and pay later, with Klarna and Clearpay with no interest or fees when you pay on time.
Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay
Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.
You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.
To keep your UH2 garments as soft, fresh, and long-lasting as possible, we recommend washing with care using our 100% Organic Cotton Wash Bag. Here’s a simple step-by-step guide to help you care for your UH2 pieces:
By following these steps, you’ll keep your UH2 garments feeling fresh, ultra-soft, and comfortable for the long haul. And don’t forget—our 100% Organic Cotton Wash Bag is the perfect companion to keep your UH2 pieces in top condition!
To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.
Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.
We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.
We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee.
As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. Visit our shipping page for rates and lead times per country.
We deliver worldwide. UH2 orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.
Visit our shipping page for rates and lead times per country.
We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 48-72 hours after it being placed.
Orders received on weekdays before 9:00 PM CST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.
As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; info@liveuh2.com
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team.We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 30 days
If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:
Check Your Delivery Location: Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.
Look for Delivery Notes: Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.
Contact the Carrier: Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.
Contact Customer Support: If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.
File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.
Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
Return period We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
Return conditions All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
For items purchased in the sale, UH2 does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.
Shipping costs are not refundable.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.
From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.
Yes, you can make an exchange! We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.
Simply follow these steps:
1. Send an email to info@liveuh2.com within 30 days of receiving your order to initiate the exchange process.
2. Provide details about the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the provided instructions to complete the exchange process.
5. Once we receive your returned item(s), we'll process the exchange and send out your replacement item(s) as soon as possible.
International: Please note we are not responsible for paying any customs charges (import duty or tax) on any returns for the exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns
If you have any questions or need further assistance, feel free to reach out to our customer support team. We're here to help!
If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:
1. Take a photo of the damaged or faulty product.
2. Send an email to info@liveuh2.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.
We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.
Sale Period: Our sale periods offer discounted prices on select items for a limited time.
Availability: Sale items are available while supplies last. We cannot guarantee the availability of specific sizes or styles during a sale.
Refunds: We do not offer refunds for sale items. However, they can be exchanged for another item from our collection or redeemed for store credit. Items that are Marked as 'Last Chance' are non returnable
Exchange Policy: Sale items can only be exchanged for another item from our collection of similar value, subject to availability.
Return Period: The standard return period of 30 days applies to sale items as well. Items must be returned within 30 days of the delivery date to be eligible for an exchange or store credit.
Condition of Sale Items: Sale items must be returned in unworn condition with all tags still attached.
Shipping Costs: Shipping costs for sale items are the responsibility of the customer and are non-refundable.
Additional Discounts: Additional discounts or promotions may not apply to sale items unless explicitly stated.
Missed Out: It might happen that you just placed an order before our sale started. Unfortunately we are not able to compensate the sale or offer on your previously placed order.
By purchasing sale items from us, you agree to abide by these Sale Terms and Conditions. If you have any questions or need further clarification, please don't hesitate to contact us. We're here to help ensure your shopping experience is a positive one!
Bundle Offer: Our bundle deals allow you to purchase multiple items together at a discounted price compared to buying each item individually.
Eligible Items: Bundle deals apply to select items only, as specified in the promotion details.
Availability: Bundle deals are valid while supplies last. We cannot guarantee the availability of specific sizes or styles for each item in the bundle.
Combining Offers: Bundle deals cannot be combined with other promotions, discounts, or offers unless explicitly stated.
Refunds and Exchanges: Items purchased as part of a bundle deal may be eligible for refunds or exchanges according to our standard return policy, unless otherwise stated in the promotion details.
Return Period: The standard return period of 30 days applies to items purchased as part of a bundle deal. Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
Condition of Items: Items must be returned in unworn condition with all tags still attached to be eligible for a refund or exchange.
Shipping Costs: Shipping costs for returned or exchanged items are the responsibility of the customer and are non-refundable.
By participating in our bundle deals, you agree to abide by these terms and conditions. If you have any questions or need further clarification, please don't hesitate to contact us. We're here to help ensure your shopping experience is a positive one!
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: info@liveuh2.com
We always aim to answer every question within 48 hours.
